NAPA VALLEY CARE CENTER
Frequently Asked Questions
Browse the most frequently asked questions at the Napa Valley Care Center in Napa, California to get the answers and information you’re looking for.
Getting Started
Learn all about how to begin your journey at Napa Valley Care Center.
Insurance & Billing
See our list of accepted insurances and payment methods.
Healthcare Services
Learn what nursing services and therapies we offer at Napa Valley Care Center.
Questions & Concerns
Find how to contact Napa Valley Care Center regarding questions or concerns.
Amenities
See what amenities Napa Valley Care Center offers to make you feel like home.
Policies
Learn more about our policies like guests visiting and more.
Getting Started
Who should I call to get started?
Please contact us at (707) 257-0931 to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you have, and introduce you to a few members of our team!
How does the admission process work?
We strive to make the admissions process at Napa Valley Care Center as simple and seamless as possible so you can focus on what matters most—recovery. Our admissions team will walk you through every step of the way, coordinating the arrangements for your stay and developing your personalized care plan for when you arrive.
On the day of admission, families can expect a warm welcome from our staff upon arrival, and we will then guide you to the room where you’ll be staying. Our administrative office will take care of any admissions paperwork. Then our nurses will perform an initial intake evaluation
Can I tour Napa Valley Care Center before admission?
Yes, you can absolutely tour Napa Valley Care Center before admission. Contact our office to schedule a tour, and we’ll show you around and introduce you to some of our care staff.
What articles of clothing should we bring?
We encourage you to bring comfortable shoes and at least seven days’ worth of comfortable clothing, including pajamas and undergarments.
Can I bring personal belongings?
Yes! We encourage you to bring personal items like family photos, blankets, and other decorations. Bring anything that will make your stay more comfortable.
Insurance and Billing
What insurances do you accept?
We accept Medicare and Medi-Cal. We review managed care plans on a case-by-case basis, depending on the plan, medical group, authorization, and our current contracts. We encourage prospective residents and families to contact our admissions team directly so we can verify coverage and eligibility.
Healthcare Services
Does Napa Valley Care Center offer rehabilitation?
Yes. At Napa Valley Care Center, your successful recovery and quick return home are our top priorities. We provide a unique, personalized experience whether you’re dealing with an illness or recovering from a major medical event. Licensed experts provide physical, occupational, and speech therapy seven days a week.
When will the doctor see me?
Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns to your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week.
Do I need to bring my medications?
No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications from our off-site pharmacy and then securely store them on-site to ensure safety.
How long is a typical stay?
Each case is different and unique. Our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians reviews patient progress weekly. Our main goal is to help you reach your highest level of independence.
How do you coordinate discharge home?
Our team helps residents prepare for a successful transition home by coordinating services, equipment, follow-up care, and caregiver education. We work closely with residents and families to help ensure continuity of care and ongoing support following discharge.
What hospitals do you commonly work with?
The hospitals we most commonly work with are our local and regional hospital partners, Queen of the Valley Medical Center and Kaiser Permanente. We also often work with Adventist Health St. Helena and other hospitals throughout Napa, Solano, and Sonoma counties.
Questions and Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
Amenities
Are activities available?
We offer daily activities for a wide variety of interests. For your convenience, we post an activity calendar in your room so residents can always know what fun activities are going on. Please contact the Activities Director for additional information.
What is your dining program like?
At Napa Valley Care Center, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house registered dietitian.
Do you offer private rooms?
Yes, we do offer private rooms at Napa Valley Care Center. Fourteen of our rooms are private.
Do you provide transportation to medical appointments?
Yes, our social services team helps coordinate transportation to and from medical appointments.
Policies
What is your visitor policy?
At Napa Valley Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Call our office for the most current, detailed information regarding available visitation options.