Frequently Asked Questions
PLEASE NOTE: Many of our standard policies have been temporarily changed due to COVID-19. Please see our COVID-19 Prevention FAQ for up-to-date information on our visitor policy, prevention measures, and more.
We recommend visiting patients from 8 am to 8 pm. However, if necessary, you are welcome to visit 24 hours a day but this must be arranged in advance to ensure access.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.
What role does Social Services play at Napa Valley Care Center?
Our social service team assists both patients and their families as the patient transitions to home or to a lesser level of care. They are an essential part of the care team that provides coordination of home health services, medical equipment, at home or out-patient therapy, and other community resources. They also manage requests and concerns to ensure a safe and comfortable stay. Additional professional services provided include Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation and Individual therapy.
Does the facility provide laundry services and can family members take the laundry home?
Should you wish to have Napa Valley Care Center wash the laundry please notify the nursing staff upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. This includes socks, shoes and other personal items.
What articles of clothing should we bring?
This, of course, depends on the estimated length of stay; however, we recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Can we bring a family pet to the facility?
We would love for your family pet to come visit. Notify the Activities staff upon your arrival and please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and throughout the stay depending on the patient’s condition. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Napa Valley Care Center
Attn: ___________________ Room No. __________
3275 Villa Lane
Napa, CA 94558
Consider using our Send a Greeting feature on the website. Just type the recipients name and type your message. When it arrives in our email box we will print it and hand deliver it to your loved one.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, Napa Valley Care Center is a non-smoking facility.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have a beauty shop on site with beauticians available Monday – Thursday, 9am-3pm
Will my loved one’s room have a television?
All of our rooms feature a private television with cable provided at no extra cost.
Will my loved one have telephone access?
All of our residents have access to cordless phones.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests at no charge.
What kinds of activities are planned for the residents?
Napa Valley Care Center has a vibrant atmosphere with dynamic, individualized activities for both short-term and longer stay patients that match their capabilities and interest. We also have active resident and family councils and volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
Are the physical therapist’s employees of the facility? How often will the Rehabilitation staff work with my loved one?
Our therapists are employed by the facility to ensure that each patient has the same therapy team throughout their stay. We provide therapy six days per week. The frequency of which is determined by the initial patient assessment. But, generally, a patient could expect therapy sessions five to six days per week.
Who pays for my stay in the facility?
We accept Medicare, MediCal and most common HMO’s and other private insurers. Details such as qualified coverage and co-pays should be discussed first with our Admissions Department.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission, our Registered Dietitian and/or Food Service Director will interview each patient/family regarding special dietary needs and food preferences. Our on-site food service personnel prepare all meals. We do take special requests within reason so please do not hesitate to ask. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personal concerns?
Our primary concern is that your loved one feels comfortable here at Napa Valley Care Center and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department, Director of Nursing or the Administrator.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Napa Valley Care Center employs a full-time Business Office Manager and Admissions Coordinator to address initial financial questions and any other financial and billing concerns. Should you have any questions regarding these matters please make an appointment by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
What is the difference between a CNA, LVN, and RN?
A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RN’s) and Licensed Vocational Nurses (LVN’s) to provide a wide variety of basic hands-on resident care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning residents, and ambulation.
An LVN provides basic bedside nursing care to residents under the direction of a physician or registered nurse. Duties within the scope of practice for an LVN typically include but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and, the performance of non-medicated intravenous therapy and blood withdrawal.
An RN’s duties may include everything a CNA and LVN carry out, in addition to administering an IV, assessment of residents, skin care, and processing doctors’ orders. Furthermore, RN’s typically take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.
What happens when my loved one’s stay at Napa Valley Care Center is over? What options do we have?
Our goal is to rehabilitate your loved one back to an optimal level. For some residents, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order to accommodate their needs. For those that need to explore new living arrangements below are some of the options available to you:
If you are ready to take the next step in your recovery, Assisted Living is a natural progression. Assisted Living centers (sometimes called Retirement Centers) provide care for seniors who are healthy enough to not require nursing or therapy but are not quite sure if they are ready to transition home alone. Assisted Living centers cater to seniors who want a more “homelike” environment but with the added security of someone to check up on them 24 hours a day. Services typically include medication management, a wide array of activities, transportation to doctor’s appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Assisted living residences are registered, licensed or certified at the state level, usually by the Department of Health.
Prior to discharging home, make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have the adaptive equipment to aid in bathing? Who will be providing you groceries and cooking? How will you get to doctors’ appointments or the pharmacy? Can you care for yourself independently?
Home Health Care Services
Local agencies and associations may offer services for the senior community still living in a home setting. These services can include friendly visiting, home-delivered meals, personal home care services, senior centers, transportation, financial counseling programs, etc. It is highly recommended that you thoroughly research the vast number of Home Health companies.
Senior housing is apartment or condominium properties for persons age 55 years or older. Senior housing complexes do not generally provide meals or personal care services to residents but they may offer social activities, transportation or other services. Services will vary depending on size, location, necessity, and cost.
Independent Living Communities
Independent living communities are usually large groups of senior housing units. Like senior housing, independent living communities are age- restricted and services are mostly limited, but they will vary from community to community.